Refund policy

IDENTIQUE | REFUND & RETURN POLICY

At Identique, we take pride in the artistry and quality of our fragrances. We want your experience with us to be as refined as our scents. Please take a moment to understand our guidelines regarding returns and refunds.

1. THE "PERFECT QUALITY" GUARANTEE

To maintain the highest standards of hygiene and product integrity, all perfume sales are final once the product has been opened, tested, or used. * Note: This ensures that every bottle arriving at a customer's door is untouched and in pristine condition.

  • Promotional Exceptions: Occasionally, during specific events, we may offer a "no-questions-asked" return policy. These exceptions will be clearly stated at the time of purchase.

2. DAMAGED OR DISCREPANT ORDERS

If your Identique package arrives in less-than-perfect condition, we are committed to making it right. Please notify us within 7 days of delivery.

  • How to proceed: Send a brief description and a photo of the issue to orders@identiquescents.com.

  • Resolution: Upon review, we will provide a complimentary replacement, store credit, or a full refund.

3. STANDARD RETURN ELIGIBILITY

We accept returns for products that remain in their original, sealed condition.

  • Timeframe: You must initiate your request within 7 days of the delivery date.

  • Condition: The original cellophane wrap and packaging must be intact and untampered with.

4. HOW TO START YOUR RETURN

Simply reach out to our concierge team at orders@identiquescents.com with:

  1. Your Order Number.

  2. The reason for the return.

  3. Supporting photos (if the item is damaged).

Our team will provide you with a return authorization and specific shipping instructions.

5. SHIPPING & LOGISTICS

  • Standard Returns: Customers are responsible for the cost of return shipping.

  • Our Error: If you received the wrong item or a damaged bottle, Identique will provide a prepaid return label or reimburse your shipping costs.

6. REFUND TIMELINE

Once your return reaches our studio and passes inspection:

  • We will process your refund to the original payment method within 5-7 business days.

  • You will receive an automated confirmation email once the transaction is complete.

  • Please note: Your bank may require additional processing time to reflect the credit.

CONTACT US

For any further inquiries, our team is available:

Thank you for choosing Identique. We appreciate your support for independent fragrance artistry.